In accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following information identifies the owner of this website:
Privacy policy
Scope: this information explains the processing of data provided through The Rosalia BCN’s forms and contact channels. Bookings made through CoverManager are also subject to the privacy information displayed in its booking module.
Data controller: ROSALIA SECRET, SOCIEDAD LIMITADA (tax ID B-13962980), Port Fòrum, Moll del Parc de la Pau, Local P-14, 08930 Sant Adrià de Besòs, Barcelona, Spain. Data protection contact: info@therosaliabcn.com.
Data and source: we process information provided by the person concerned, such as first name, surname, email, telephone and details included in their enquiry, event or franchise project. Fields marked as mandatory are necessary to handle the request; without them we may be unable to respond.
Purposes: responding to enquiries, preparing group and event proposals, handling booking-related requests and evaluating franchise applications. Submitting an information form does not award a franchise or by itself constitute a confirmed booking.
Legal basis: enquiries and franchise applications are handled with the consent given when submitting the form. Actions necessary for a requested booking or event are based on pre-contractual steps or the provision of the service. Compliance with legal obligations is based on the applicable legislation.
Retention: general enquiries are kept for the time needed to address them and for any legally required periods. Franchise applications are kept during evaluation and for a maximum of one year, as stated on the form. Data used for marketing communications is retained until consent is withdrawn, subject to applicable legal obligations.
Recipients: data from contact and franchise forms is not disclosed to third parties except where legally required or to providers supplying necessary technical support, with access limited to that purpose. Processing of bookings through CoverManager is detailed in its module’s privacy information.
Marketing communications: sending an enquiry does not authorise advertising. Specific permission is required to receive marketing information and may be withdrawn by writing to info@therosaliabcn.com or using the applicable unsubscribe link.
Rights: where applicable, you may request access, rectification, erasure, restriction, objection and portability, and withdraw consent, by writing to info@therosaliabcn.com. Withdrawal does not affect the lawfulness of previous processing. If necessary, only information essential to verify the identity of the person exercising the right will be requested.
External services: integrated or linked services, such as CoverManager, Google Maps and WhatsApp, process data under their own privacy notices. Some providers may process information outside the European Economic Area; their notices describe the applicable destinations and safeguards.
Complaints: if you believe the processing of your data breaches the rules, you may lodge a complaint with the Spanish Data Protection Agency (AEPD). The links below provide access to the supervisory authority and the privacy notices of the services mentioned.
English 
Español 
Français